Forum Posts

amanda.lynam
Jun 23, 2022
In Practice Information
Hi! Just a quick round up this week. Following on from the meeting last week, we now have a Clinipad available on reception to pick up the medical histories of the patients that are unable to complete the portal. We are still encouraging patients to complete the portal whenever possible. There is also an option for the patient to read and sign their estimates on the Clinipad if required. There is now another smoke alarm fitted in the cellar, middle of the first room- next to the CO2 detector. This needs checking weekly with the other one in the hall. Can we also check and clean the water cooler drip tray weekly? I have added this to the weekly jobs on the reception log. And finally, please can the surgical trolley, in the hall- by the kitchen, get a thorough wipe down every week as it gets very dusty. I have added this to the weekly tasks on the decon log sheet. Have a lovely weekend, Mandy. 😀
4
0
7
amanda.lynam
Jun 16, 2022
In Practice Information
Meeting 16/06/2022 Present, CN, MC, ML, RS, ZT, SB Thank you all, for your patience as I find my feet. Now I have more time and am getting a better understanding of my new job, I am really enjoying it. We really are a great team!! Medical History recording We need to ensure that we have a ‘patient completed’ medical history annually. This was being recorded via the portal during the Covid restrictions as best as possible, however some patients do not complete the portal and can have gone well over 12/12 with just verbal checks recorded. To address this, we are reinstating the Clinipad's at reception, ideally, we will still be encouraging the patients to record their MH via the portal, as we want to use the Clinipad at little as possible for MH’s. (I will let you know when the Clinipad is up and running). On exams, if you could record the patient’s notes to show the MH status more accurately, showing when the last portal/Clinipad was completed, that we have reviewed in surgery and the patient reports no changes. EG. Last recorded via portal 07/2021, reviewed in surgery today, pt. reports no changes. We are also looking into the patient’s to be able to sign their estimates on the Clinipad. Note recording in general Please make sure the notes recorded are accurate; especially when using the quick notes- delete the non-relevant bits. Please record x-rays in the exam notes as well as an additional item. And remember to tick bleeding for the code 1’s on the BPE’s. Short Notice Cancellations/FTA’s I am reviewing the email templates next week so the first FTA/SNC email that gets sent shows the amount we charge for missed appointments (£30.00 per 15 mins), vey politely and just to serve as a reminder. I will also delete the email templates that are no longer relevant. Short Notice Cancellation List The short notice cancellation list is now very short as we are now able to book treatment appointments sooner. However, this means if CN/MC/HYG gets cancellations there have been no patients to call; so, we need to be asking more patients if they wish to be called should a SNC come available, even if their appointment is only 3-4 weeks away. General admin The FTR list was extremely long again this month with many courses of treatments, both hyg and exams, not TC’ed. Please try and remember to press that TC button if the patient isn’t coming back for treatment. Don’t forget to send estimates for treatment courses. Orange Bag Collection We have now reduced our clinical waste collection to every 4 weeks instead of every 2 weeks (as it was pre Covid). With the reduction in PPE and no plastic trays, this will hopefully be sufficient. This reduces the waste disposal bill by a whopping £700.00 per year! So get squashing the air out of those bags and place in the outside bin as neatly as poss. (Bin bag Jenga 😂!!) Air Flow in hyg surgery The airflow needs to thoroughly dried before bagging in a pouch. You can remove the rubber seal and remove the plastic dome to dry if easier. If it is used later in the day, please leave, covered, to dry overnight. Also, after using, please rinse the patient goggles instead of just wiping as the powder gets everywhere. Recruitment We met a young lady yesterday who was looking for a training position. I have invited her over in the next few days to spend a couple of hours here, just to observe and see what she/we think. I have also placed another advertisement on Indeed for a receptionist to cover Mondays and Tuesdays. We have several applicants already, so I’ll keep you posted. Building Work The building work on the upstairs flat should be starting in the next 2-3 weeks. Exciting times for Arundel!! Thank you for all your hard work and for making it such a nice place to work. Mandy 😀
5
0
8
amanda.lynam
May 31, 2022
In Practice Information
Hi All, Following the withdrawal of the 'Infection prevention and control for seasonal respiratory infections in health and care settings (including SARS-CoV-2) for winter 2021 to 2022' policy by NHS England on 27/05/2022- we are now changing our procedures slightly. The wearing of masks in now not mandatory within a health care setting, we are however still encouraging our patients to wear masks whilst in the waiting room; if a patient asks we are to say it is still encouraged. The sign on the door has been changed and the reminders also state this. The alcohol gel is still available for them to sanitise their hands. We no longer have to perform any pre- appointment checks prior to attendance at the practice. I have, however, put on all the email reminder templates ' As your appointment approaches, if you feel unwell, you must ring and rearrange your appointment.' If a patient calls and asks they must be told if they feel unwell not to attend their appointment. The link to the pre-appointment screening form has been removed from the portal. There are still the portal links in place to complete MH forms and review their details. The email templates have been changed to reflect this. For staff- we are still wearing masks in the surgeries and as we move about the practice. As the Covid testing is also is no longer required, we ask that if you feel too unwell to work that you inform us as soon as possible. If anyone has any concerns or would like to discuss this further, please speak to Chris, Mike or myself. Have a lovely long weekend. Mandy 😀
2
0
14
amanda.lynam
May 26, 2022
In Practice Information
Short post this week! Can we all make sure the windows are shut and locked at the end of every day- I have added this to the end of day log. Get well soon, Mike !! No round up next week due the bank hols, all have a lovely 'Platinum Jubilee' 👑 Mandy 😀
4
0
11
amanda.lynam
May 19, 2022
In Practice Information
Good Evening everyone. Where to start .......... for those of you who don't know, unfortunately ' New Michelle' won't be continuing with the practice. She feels it is not the right time for her to continue with a new job at the moment, but also added that you are all lovely (as we know!) and made her feel welcome. So onwards and upwards ......... . Obviously this means we are back to being shortstaffed so any extra help gratefully received. Thank you to anyone that has picked up extra shifts. I am putting our vacancy back on Indeed this evening. Just a couple of other things- Now I have learnt to do the FTR (failed to return) list properly it would appear that it is still quite long and the majority are courses that have not been TC'ed- if there is time at the end of the session- esp. hyg. nurses- can you just check through to see if the TC's are done. Also when working with the hyg. can we double check the right code has been put on before pressing charge ( private or essentials). After filling in the surgery logs, can you save then close them as I've noticed that if they are left open they don't get 'backed up'. Last thing...... when filling the little autoclave don't forget to check the red valve is closed before filling (I know I didn't) as we had a very soggy start to Tuesday. 😆 See you all next week- have a lovely weekend, Mandy 😁
5
2
14
amanda.lynam
May 11, 2022
In Practice Information
Hi All. Now I have more time, I can get back on track with the weekly round ups. I will popping them on here on Wednesdays. Firstly, I would like to welcome our new nurse, Michelle to the practice. Apologies to everyone that has their Sling Notifications switched on ! There has been much jiggling with the rota this month- me getting used to it and some staff changes- hopefully moving forward there will be less changes once it is published. You will have noticed that the colours have changed on Sling as I have now added the hygienists as separate shifts ( BW hyg, NR hyg and LS hyg instead of hyg nurse). This just makes it easier to understand especially on Tuesdays when Barb and Nicky are in. Barb is starting her Tuesday afternoon session from 17/05/2022. If I have any gaps in the rota, I will put them on the practice WhatsApp group. Nurses working in MC surg- there is now a 3-in 1 on the nurse's side which has it's own separate water supply (bottle under the spittoon) which needs changing every morning and the 3-in 1 needs flushing through also. Please put the patient 'in the chair' on Exact only when you bring them into the surgery so there is no confusion especially with double appointments. I'm off to spend my 50th birthday vouchers tomorrow, Friday and Saturday at the lovely Crescent Hotel in Buxton- see you all next week. Mandy 😀
4
1
15
a

amanda.lynam

More actions