YOUR APPOINTMENT

Before your appointment

  • You will receive an email or sms text reminder a couple of days before your appointment.  This will contain a link to our Patient Portal.  Click the link to complete the COVID-19 screening questionnaire and medical history update.

  • The COVID-19 screening and medical history update need to be completed before your appointment, so your cooperation in completing this online (at least 24 hours before your appointment) is much appreciated. 

Preparing for your appointment

  • If you answer YES to ANY of the following questions please telephone us.  You MUST NOT ATTEND any routine or non-urgent appointment.​

    • Do you have a high temperature/fever, new continuous cough or are you experiencing a loss/change to your sense of taste or smell ?

    • Have you or any member of your household has a confirmed diagnosis of COVID in the last 10 days ?

    • Are you or any member of your household waiting for a PCR test result ?

    • Have you travelled internationally to a country on the government red list ?

    • Have you or any member of your household been advised to self isolate by an NHS organisation in the last 10 days ?

  • If you have symptoms of a respiratory illness ie runny nose, congestion, sore throat etc. you must have a negative lateral flow test on the day of your appointment.  For routine/non urgent appointments you may wish to rebook until your symptoms get better.

  • If you have one, bring a charged mobile telephone with you.

  • Please bring a face covering with you but don’t wear gloves.  We will be asking you to use alcohol hand gel at the entrance.  Face Coverings (unless you hold an exemption) are MANDATORY in healthcare settings.

Arriving for your Appointment

  • Please arrive promptly and by car if possible.  

  • The entrance door will be locked. 

  • On arrival, please either check-in using the portal link from the reminder email/sms  OR telephone reception on 0161 439 2048.  If you need to use the toilet before your appointment please inform the reception staff when checking in.

  • Please wait outside or in your car.

  • All your personal belongings will be placed inside a box, so it is easier if you only bring essential items.

  • When we are ready, the nurse will beckon you to the door.  

  • Before you enter the Practice, we will confirm the above COVID-19 questions again.

  • You will be instructed to use alcohol hand gel and then be shown straight into the surgery.

  • Clinical team members will be wearing full PPE.

  • Your appointment will continue as usual.

  • At the completion of your appointment you will be asked to wear your face covering and escorted to reception.

  • Estimates for future treatment will be emailed.

  • You may pay for your appointment and book any further appointments at reception.  The receptionist will then escort you out of the practice.

If you have any concerns about any of the above please do not hesitate to contact us.  For the safety and reassurance of our vulnerable patients we will be maintaining these social distancing measures for the foreseeable future.

Last update : 26/01/22