Before your appointment

  • You will receive an email or sms text reminder a couple of days before your appointment.  This will contain a link to our Patient Portal.  Click the link to complete the COVID-19 screening questionnaire and medical history update.

  • The COVID-19 screening and medical history update need to be completed before your appointment, so your cooperation in completing this online (at least 24 hours before your appointment) is much appreciated. 

Preparing for your appointment

  • If you answer YES to any of the following questions please telephone us.  You MUST NOT ATTEND your appointment.

    • Been contacted by NHS Test and Trace or tested positive for COVID-19.

    • Waiting for a COVID-19 test or the results

    • Have a new continuous cough ?

    • Have a high temperature or fever ?

    • Experiencing a loss, or change to, sense of smell or taste

    • Living with someone who has tested positive for COVID-19 or has the symptoms in last 14 days.

    • Self isolating following a return to the UK from overseas.

  • The surgeries will be cool (especially during treatment appointments) as our PPE gets very hot !  Therefore you may  wish to wear an extra layer.

  • If you have one, bring a charged mobile telephone with you.

  • Please bring a face covering with you but don’t wear gloves.  We will be asking you to use alcohol hand gel at the entrance.

Arriving for your Appointment

  • Please arrive promptly and by car if possible.  

  • The entrance door will be locked. 

  • On arrival, please either check-in using the portal link from the reminder email/sms  OR telephone reception on 0161 439 2048.

  • Please wait outside or in your car.

  • All your personal belongings will be placed inside a box, so it is easier if you only bring essential items.

  • When we are ready, you will be beckoned to the door.  

  • Before you enter the Practice, we will confirm the above COVID-19 questions again and take your temperature.

  • Only if you answer no to all questions and your temperature is below 37.8o will you be permitted to enter.

  • You will be instructed to use alcohol hand gel and shown straight into the surgery.

  • Clinical team members will be wearing full PPE.

  • Your appointment will continue as usual.

  • If communication is difficult with the types of PPE we are wearing, then your dentist may telephone you after the appointment to continue any discussions.

  • At the completion of your appointment you will be asked to wear your face covering and escorted to reception.

  • Estimates for future treatment will be emailed.

  • You may pay for your appointment and book any further appointments at reception.  The receptionist will then escort you out of the practice.

If you have any concerns about any of the above please do not hesitate to contact us.  For the safety and reassurance of our vulnerable patients we will be maintaining these social distancing measures for the foreseeable future.

Last update : 02/09/21