Pre-Appointment Telephone Call


  • The working day before your appointment, we will telephone you.

  • It is important that you take this call, or call back promptly, otherwise the appointment will be deferred.

  • We will ask a series of questions relating to COVID-19 and it's symptoms.

  • We will ask if there has been any change to your medical history or medications.

  • We will ask if you wish to pre-order any oral health products.

  • We will run through what to expect at your appointment.

  • We will request payment for the appointment.

Preparing for your appointment

  • If you answer YES to any of the following questions please telephone us.  You MUST NOT ATTEND your appointment.

    • Been contacted by NHS Test and Trace

    • Waiting for a COVID-19 test or the results

    • Have a new continuous cough ?

    • Have a high temperature or fever ?

    • Experiencing a loss, or change to, sense of smell or taste

    • Living with someone who has tested positive for COVID-19 or has the symptoms in last 14 days.

  • Bring details of any changes to your medical history or medication.

  • Use your home bathroom before you attend !  Toilet facilities are not available.

  • The surgeries will be cool (especially during treatment appointments) as our PPE gets very hot !  Therefore you may wish to wear an extra layer !

  • If you have one, bring a charged mobile telephone with you.

  • If you feel comfortable wearing a face covering that’s fine but don’t wear gloves.  We will be asking you to use alcohol hand gel at the entrance.



Arriving for your Appointment

  • Please arrive promptly and by car if possible.  

  • We don't have as much flexibility as normal so if you arrive late we may have to rebook your appointment.

  • The entrance door will be locked and you will be unable to wait inside for your appointment, even if it’s raining !

  • On arrival, please telephone reception on 0161 439 2048 and wait in your car.

  • Please leave ALL your personal belongings (coats, bags etc.) in your car. 

  • You must attend alone (a carer or parent for a child will be permitted).

  • When we are ready, we will ring or beckon you to the door.  Our team member will be wearing full PPE.

  • Before you enter the Practice, we will confirm the above COVID-19 questions again and take your temperature.

  • Only if you answer no to all questions and your temperature is below 37.8o will you be permitted to enter.

  • You will be instructed to use an alcohol hand gel and shown straight into the surgery.

  • Clinical team members will be wearing full PPE.

  • Your appointment will continue as usual.

  • Communication may be difficult with the types of PPE we are wearing.

  • Your dentist may telephone you after the appointment to continue any discussions.

  • At the completion of your appointment you will be asked to use the hand gel and shown straight out of the Practice.

  • Our reception is now a “no contact” area, any follow-up appointments will be made later by email/telephone.

  • Estimates for future treatment will be emailed.

If you have any concerns about any of the above please do not hesitate to contact us.  We will try to accommodate all needs whilst maintaining social distancing and cross infection requirements.



Last update : 08/06/2020 11:12

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Arundel Dental Practice

33 Bramhall Lane South 





Tel 0161 439 2048

Website Last Updated : 25/04/2019