Arundel Dental Group

Present – ML. CN, MC, ZT, NL, OC, NH, RAS (locum)

Confidentiality – Please always check who is calling- please get D of B or the address at the start of the call. If is it not the patient, and no consent form completed, please do not divulge any treatment or payment details. We discussed whether to share appointment details i.e. when husband/wife calls- please use your discretion- we should not be divulging any details to a third party unless we have a consent form signed.

Estimate and appointment card on the same email- There is now an option to have the appointment card and estimate on the same email. There are  instructions in the top drawer. This keeps it more compact for the patient. I will eventually remove the other email saying the appointment card will follow. If unsure, please ask.  

Staff Meeting Summary 01/04/2026

- Estimates- We have had a couple of occasions when estimates have been missed recently- on one MC had to apply a 10% discount as a gesture of goodwill. There are 3 opportunities to catch these 1) at the time of the appointment, 2) at the end of session when completing the log (please check all estimates sent as per the log) 3) when we do the ‘day before’ reminder to check had estimate and happy with it.

We use the estimate/treatment plan as a form of consent, so apart from unhappy patients regarding the money- it is really important they don’t get missed or sent before they are ready.

Reception, please be patient waiting for the estimate/treatment plan to come through from the surgery. We decided today the surgery would charge the appt through but ‘leave the patient in the chair’ on Exact whilst they complete their notes.…

Present CN, MC, ML, ZT, RS, SB, OC

SCAN CODE

Please remember to put the SCAN code on PREP appointments and TW1

HYG CODES

Please remember to put hyg appts under correct code – any code 3’s put as H SUPP

Staff meeting summary 05/11/2025

Present ML, CN, MC, ZT, RS, NL, NR, NH, SB

Clinical

-          LAB WORK- Please remember when doing notes regarding lab work, please put the actual lab the work has been sent to.

-          AUTOCLAVE- when autoclaving implant kits, please put on Vacuum 18 min HOLD cycle as the other vacuum cycles will result in an error code.

-          BL INDEX - Request from hygienists- if a dentist seeing pt first for exam would it be possible for them to do bl index- CN/MC agreed they would do this if time permits or we could ensure the pt is booked with the hygienist first for their next visit.

Welcome to our group Arundel Dental Group! A space for us to connect and share with each other. Start by posting your thoughts, sharing media, or creating a poll.