Arundel Dental Group

Mini meeting 15/07/2026- to talk about ML/ZT recent First Aid training 11/06

DR ABCDE which you are all familiar with has changed.

Previously, Danger- Response- Airway- Breathing- Circulation- Disability- Exposure.

Firstly, if a patient is unresponsive- call 999 straight away- before any of the checking. (112 worldwide).

IT NOW DR ‘C’ ABCDE- the extra ‘C’ stands for CATASTROPHIC BLEEDING- (lots of blood not just wounds). It is important to check for this before starting CPR as chest compressions may increase the bleeding. This is due to the huge increase in knife crime. Stabbings are happening with increasing regularity.

Ways to check- visibly pouring with blood, pool of blood. Arterial= bright red, spurting. Venous= darker red, steady flow.

Present – ML. CN, MC, ZT, NL, OC, NH, RAS (locum)

Confidentiality – Please always check who is calling- please get D of B or the address at the start of the call. If is it not the patient, and no consent form completed, please do not divulge any treatment or payment details. We discussed whether to share appointment details i.e. when husband/wife calls- please use your discretion- we should not be divulging any details to a third party unless we have a consent form signed.

Estimate and appointment card on the same email- There is now an option to have the appointment card and estimate on the same email. There are  instructions in the top drawer. This keeps it more compact for the patient. I will eventually remove the other email saying the appointment card will follow. If unsure, please ask.  

Staff Meeting Summary 01/04/2026

- Estimates- We have had a couple of occasions when estimates have been missed recently- on one MC had to apply a 10% discount as a gesture of goodwill. There are 3 opportunities to catch these 1) at the time of the appointment, 2) at the end of session when completing the log (please check all estimates sent as per the log) 3) when we do the ‘day before’ reminder to check had estimate and happy with it.

We use the estimate/treatment plan as a form of consent, so apart from unhappy patients regarding the money- it is really important they don’t get missed or sent before they are ready.

Reception, please be patient waiting for the estimate/treatment plan to come through from the surgery. We decided today the surgery would charge the appt through but ‘leave the patient in the chair’ on Exact whilst they complete their notes.…

Present CN, MC, ML, ZT, RS, SB, OC

SCAN CODE

Please remember to put the SCAN code on PREP appointments and TW1

HYG CODES

Please remember to put hyg appts under correct code – any code 3’s put as H SUPP