Practice Information

Present CN, MC, ML, RS, NL, ZT, SB

Fire Drill and Fire Policy

- We discussed fire drill, fire policy and new extinguishers and rear emergency exit

- Same arrangements for evacuation downstairs- clinician working upstairs responsible for checking all upstairs rooms. If no one ‘working’ upstairs, CN/MC/ML must check upstairs if possible in case someone in upstairs bathroom/kitchen.

- If you have not already, please confirm you have read the fire policy and the fire drill procedure (Practice Procedures> Health & Safety). Also if you could complete the Fire Awareness course on Aglio that would be great!

Upstairs

- Workmen in this week sorting fire doors ahead of building inspectors on Wednesday 15/03

- Then we need to do ‘snagging’ and finish decorating, source waiting room chairs, pics, etc.

- Laura’s first day was 06/03 and went well.

- James is hoping to do more sessions and the plan is to possibly take some outside referrals also, possibly with the addition of sedation- watch this space- any nurses desperately keen to do sedation nurse course, let me know!

Reception

- Reception generally very busy at the moment, however especially Mondays and in the near future Wednesdays, when there are 4 surgeries it is particularly busy. I will be assisting Natasha on a Monday when possible (instead of working with MC). However, we need to use any extra ‘nurse’ time around lunch to help on reception and with additional surgery tasks- weekly tasks and deep clean schedule. I will show Sarah and Olivia some basic reception skills so they can help here too.

- Whilst on reception, when really busy, focus on the patients at the desk, let the phone go to voicemail- if a new patient calls if absolutely necessary take number and call back asap (as it can take up to 10 mins to take details, take payment and book appt). Please send instant message to ask for assistance if needed- if nurse available they will come and help.

- View’s with CN/MC/LG – these appointments are always chargeable unless CN/MC/ LG send message to confirm no charge.

- Laura/ James / hyg only patients all to go through the LG/joint card machine

- TC’ing- hygienist much better but still quite a few exams not getting TC’ed- please check end of session if possible.

- Be mindful of using patient’s names behind reception or in office area when other patients in the practice- use initials or indicate on computer if information needs to be shared.

- Estimates- the daily check on reception log seems to be working- however, if treatment changes during course of treatment this will not be picked up by reception- if this happens CN/MC/LG needs to resend estimate or ask reception to resend estimate.

- There will a fixed telephone fitted upstairs. CN/MC surgery phones is being replaced with a cordless handset that will be in office area behind reception.

- Popping in the surgery- can we be mindful that when CN/MC/LG has finished with a patient and the door is open they are still writing notes and are still busy. If possible, please set tasks or try and wait till end of session.

Denplan

- If any patients are interested, we are accepting Denplan Essentials- not really accepting anymore Denplan Care patients. If new patients asking, registration doesn’t cover initial £80.00 exam fee, but feel free to stress first hyg appt will be covered and 15% off initial treatment will be honoured if we can see they have signed up on Denplan website (Denplan isn’t always active until start of month after sign up.

Surgery

- Medical histories- Portal and Clinipad working well, however we are finding patients very quick to sign and say no changes especially to meds list- please verbally check meds list in surgery when possible. Latest guidelines following heart attack/ stroke- no invasive treatment inc hyg visits for 6/12, joint replacement 3/12.

- Weekly tasks/pouch checking not always getting done. I appreciate we are very busy but please try and get back on track with this. Deep Clean Schedule was meant to be a rolling process over a 3/12 period but this is not working. Any ideas welcome as to how to improve this ? Initially, I will place the deep clean log in a plastic wallet inside cupboard to make it more accessible.

- Pulijet- all 3 dentists surgeries now using Pulijet- this can get very messy and stains sinks and work surfaces. After use, please wipe out bucket so it is clean when the Pulijet bottle is put back in and keep Pulijet bottle wiped clean.

Thank you.

Chris, Mike and I would like to thank you for all being so patient during the last few months. We appreciate the changes, the noise, the mess etc has been difficult and there has been very few complaints. We have had lots of very positive google reviews and direct positive feedback from patients. We are clearly doing something right so please all stay being marvellous !!

Next CPD TOPIC

LEGIONELLA TRAINING- we need this evidence for Legionella risk assessment

Alglio courses available

Essentials of Legionella (20 mins)

Dental Water Hygiene Management and Control (25min)

Maintaining Water Quality (30mins)

Mandy x