Practice Information

Present SB,ML,OC,NL,ZT,CN,MC

Surgeries/clinical

- Please remember the end of month tasks in each surgery (pouch check and clean x-rays) – check all the pouches including MC endo stuff, CN cupboards under window, Upstairs JS stuff- cupboard and trolley. This can be done anytime in the month not just in last couple of days. Also, if time available, please consider the deep clean schedule.

-  Decon- as we are currently very busy, sometimes it gets very backed up- hyg nurses must help as much as possible after U/S clean- as Lead Nurse, I will ask Becky to be a bit more proactive, so she will be chasing you ! 😊

- Lab work disinfection- please put on correct stage of the treatment plan and under the correct clinician- if being added in the hyg surgery it will default to the hyg logged in unless you change it.

- When putting treatment plans on , don’t forget to add a SCAN for preps, TW1, etc.

- Clocking in/out- just a gentle reminder, clock in needs to be when you are changed and ready for work and clock off before we get changed as per your contract.

- Mobile phones- very discreet use only- not just browsing. Please do not keep in pockets or on the side in the surgery.

- Window blinds- the blind need to be in open position before drawing back- drawing back in closed position gets them tangled and then they snap off.

Reception/general

-  Back up- please set hard drive back up off first thing in the morning and put in away in filing cabinet as we have always done. Exact back up- Set off on server end of day.- as always done. We are not backing up surgeries/ other reception computer.

- Emergency appts- always a goodie !! They are still getting booked over and treatment being extended over- I can’t really think of a better way but as we are very busy I will try and leave 3 x slots each day. I understand that sometimes they need booking ahead of time but then leave note to put back in if anyone cancels.

- Treatment slots- we are slightly better at not booking over these but I still find some random exams in the middle of treatment blocks-  please try not to as they will have be reappointed- if putting an exam in the future- just move the blocks- same with emergency blocks- anyone not sure how to do this- please ask.

Treatment plans- if a patient is thinking about it- after sending estimate, please make inactive.

- Tasks- please set to patients name- just makes life easier !! Also, dentists- please don’t close tasks unless you have dealt with them or passed to someone else to deal with.

- Re refs/cancels/contacts- put note on contacts as well as setting a future task.

- Referrals – esp. 2-week pathway- set task to make sure they are followed up.

- New patients (inc. endo refs) please put where ref’ed from or who recommended- Dentists- please ask how they found out about us as well as their dental history (good conversation starter) 😊

- Lab work- when booking a series of appts esp. D Proffitt- they need 5 working days between each stage not including the pickup/drop off day – 10 working days for metal work on Co cr. They collect about 11am- if it’s after this it will go the following day therefore an extra day needs adding. Don’t forget about bank holidays.

- Hygienist appts- if a patient calls to change a 3/12/6/12 hyg and it is pushed forward several weeks, please change the next one too.

- Toothpaste samples- we really struggle to get Sensodyne samples so only put out Corsodyl in the freebie bowl- save the Sensodyne for the new pt packs.

- Weekend answer machine- CN/MC will take alternate weekends- will note whose turn it is on the Friday day list. I will ask Laura if she could cover some weekends.

- Medical emergencies should all be treated as per our training even if it is a member of staff.

- Diary changes- from w/b 08/09 Nicky will be changing Friday mornings to Wednesday pm (Tasha nursing) and Lauren will be doing Friday AM.

Also, Fleur will be doing regular Mondays.

I have added some more ENDO sessions for MC (pinned up at reception). However, moving forward, MC will be doing an endo session every 3rd Monday morning.

- Spare staff on the rota- I have published rest of June today- spare staff are showing as floating- if people in those days would like to take as hols/unpaid leave let me know ASAP.

- CPD chart- this will be going on the wall very soon- all crack on with your ticks (pens on top of the fridge) - there might be prizes- its nearly July !!

- Uniforms- we are getting new scrubs !! 😊 We are looking at a different colour to match our branding- I will do some research and come up with some ideas.

XMAS DO !!!!!🎄🎄🎄

We made a decision to get our Xmas do booked early. We are going to The Winter Carnival at Stockport County on 29/11/2025. Thank you for all replying so quickly- I will get it booked.

Thank you for all your hard work 😊