Staff Meeting Summary 22/09/2022
Practice meeting summary 22/09/2022
Present ML, CN, MC, ZT, RS, SB, OC
Staff
We welcomed Olivia to her first practice meeting- she is doing very well; her course starts on 10/10/2022. Olivia’s training day will tend to be Thursday.
New starter Natasha starts on 03/10/2022- doing Mon /Tues reception and then will start nursing on Thurs when has GDC registration. WE WILL BE FULLY STAFFED!!
Upstairs
The building work upstairs is coming along very nicely- the first surgery due to be finished in December.
Hopefully, new dentist Laura will be doing one day per week initially; then will build up list and hopefully increase days.
James will be using for oral surgery and implants.
We will need some more hygienist sessions- how much and when to be decided when we know Laura’s day/days.
New Pts
We have finally worked through the new patient waiting list; new patients can now book straight away.
CN/MC have white space that needs booking, I’m aware hyg. appts still a prob however still multiple cancels every week- CN/MC will push this point at new patient exams.
When new patients call, take all details including D of B (if no D of B they can’t log onto portal to do medical history).
AND TAKE PAYMENT- always explain refundable if cancels with over 24 hours’ notice
MC/CN It is important to find out how the new patients found out about the practice and record in notes- this info will help if we need to advertise in future. Either in the Drop down box under email on patient details page or just in the exam notes.
TC’s
We think we have solved the main issue- I found that double appts (ex/hyg) were ending up on 2 COTs and only 1 getting TC’ed.
Can we all check each time that this isn’t happening.
Estimates
Please make sure all patients returning for treatment even just a hygienist gets an estimate emailed- few slipped through the net.
Running late
Can all surgeries let reception know if they are running late- even if is 5 mins- now we are using the waiting room- it can get really awkward.
Cold sores
I am changing the email reminders to include ‘please contact reception before your appointment if you have a cold sore’. We can then consult with the clinician if they are happy to still see the patient for their appointment.
Website
We have a great website- I think this is how we will get more new patients- it’s so easy to direct patients to for information. Currently all staff listed with brief bio- only pics of CN, MC, JS – we need pics of the rest of the team. We decided that on CPR training day (08/12/2022) we will take some staff photos for us to upload onto the website.
Uniform
We discussed reception/manager going back to ‘reception’ uniform in light of Natasha starting. We decided that ZT, ML and NP would wear reception uniform but keep some scrubs at work should the need arise.
Surgeries
We are no longer using the spray bottles. We are changing solution in decon at lunch times. Impression baths discussed for far too long ! - change every session.
CPD
Last round up I asked that we all complete the Learning Disabilities and Autism module on Agilio. This is a legal requirement for the CQC and the BDA have also announced it.
Moving forward- I’m going to try and monitor CPD and pick topics we can all follow to streamline our CPD including dentists/hygienists.
Next topic HAND HYGIENE-if you can all complete the Hand Hygiene course in Disinfection and Decontamination on Agilio. Becky is going to be doing an annual hand hygiene audit.
RESUS TRAINING BOOKED FOR THURS 08/12/2022- please all attend if possible.
Mandy 😀