Practice Meeting 10/01/2023
Practice Meeting 10/01/2023
Present ML, CN, MC, RS, ZT, NL, SB, NH, OC
Clinical
- There are changes to daily logs to include weekly tasks, as previously done before Covid ie. wiping cupboard fronts, bin cupboard etc- please complete weekly and record. Also please keep aware of the deep clean schedule present in all surgeries and complete tasks when time available.
- Hygienist log now reminds nurse to check all appts are getting TC’ed- please check every session
- Suction machines x 2 need to be turned off at night- CN and MC have a blue switch on the top- to be turned off only when they are quiet- just before we leave to ensure they have run through- ask to be shown if unsure.
- We currently do not record that we are aware of (read) and know where all the policies are kept. I would like to record this annually. I will prepare some signing sheets to cover each area- H/S, IG, Cross Inf, Employee Handbook etc. We can sign these annually to show we are all aware of these policies- some more relevant to certain people but please at least have a scan through.
- HIT hyg appts are changing to 3 x 30 min followed by 30 min appt with dentist Rev after 3/12 (previously 2 x 40 min…………………). The third 30 min appt in this series can be used or cancelled as per hyg’s instructions. CN/MC will advise patients when requesting HIT appts, their first appointment will be mainly recording info and v gross scale.
- Barbara has asked can CN/MC remind pt’s to bring their electric TB to their appts- esp. new pts.
Reception
- There is now a handover book on reception for me and reception to communicate better- please read and use.
- New patient contacts- if just a general query after replying to initial enquiry- please write email address in back of handover book so I can follow up after few weeks.
- Portal reminders/ reminders- when doing day before reminders- send correct one- either one with portal link or the one without.
- ESTIMATES- there are a few slipping through the net- not many but can cause a conflict when not done. I’ve added ‘check all estimates sent’ to end of session reception log.
- MC (and possibly CN) is going to extend his lunch on some days, to facilitate run and shower- MC to confirm with reception which days and when to start.
Upstairs
- Upstairs surgery should be completed Monday 23/01/2023. Also 23/01/2023 PM hyg surgery will be dismantled. Hyg will work in MC surgery on this week (MC on hols till 30/01/2023). The hyg chair will have to be put in the existing kitchen- so limited use of the kitchen this week- sorry.
- Tuesday 24/01/2023- Friday 27/01/2023 knock through and all common areas areas ie staircase will be completed.
- This will no doubt be stressful and probably messy, there will be extra cleaning- SORRY !
- We will be getting Laura’s some sessions open on Exact soon – possibly mid Feb- so we can get some new patients booked in with her.
NEW PATIENTS and Laura
- We need to come across well to new patients. She is not NEW just NEW to our practice
For example. ‘We are really lucky to have Laura joining the practice from February; she is an experienced dentist with over 15 years’ experience and she is accepting new patients straightaway…………….’
I will put a few words together and put on reception to help- but we need to avoid calling her the ‘NEW’ dentist.
- Nat will be working Mondays with Laura and supporting rec until Laura gets full.
- NR hoping to start Wed am- NL will pick up this session as well as Thursday once GDC comes through.
Sometimes, there is extra times around lunch, esp. when MC extends his lunch and if working with hyg, please use this time to get any ‘extra jobs’ done including reception tasks as we get busier.
Obviously, the practice will get busier and may feel different initially, but I want us to remain the lovely team we are. Once all the changes are complete, we will get used the new and improved Arundel! If anyone has any specific concerns, please talk to me about it.
Mandy 😀