Staff Meeting 16/06/2022
Meeting 16/06/2022
Present, CN, MC, ML, RS, ZT, SB
Thank you all, for your patience as I find my feet. Now I have more time and am getting a better understanding of my new job, I am really enjoying it. We really are a great team!!
Medical History recording
We need to ensure that we have a ‘patient completed’ medical history annually. This was being recorded via the portal during the Covid restrictions as best as possible, however some patients do not complete the portal and can have gone well over 12/12 with just verbal checks recorded.
To address this, we are reinstating the Clinipad's at reception, ideally, we will still be encouraging the patients to record their MH via the portal, as we want to use the Clinipad at little as possible for MH’s. (I will let you know when the Clinipad is up and running).
On exams, if you could record the patient’s notes to show the MH status more accurately, showing when the last portal/Clinipad was completed, that we have reviewed in surgery and the patient reports no changes. EG. Last recorded via portal 07/2021, reviewed in surgery today, pt. reports no changes.
We are also looking into the patient’s to be able to sign their estimates on the Clinipad.
Note recording in general
Please make sure the notes recorded are accurate; especially when using the quick notes- delete the non-relevant bits. Please record x-rays in the exam notes as well as an additional item. And remember to tick bleeding for the code 1’s on the BPE’s.
Short Notice Cancellations/FTA’s
I am reviewing the email templates next week so the first FTA/SNC email that gets sent shows the amount we charge for missed appointments (£30.00 per 15 mins), vey politely and just to serve as a reminder.
I will also delete the email templates that are no longer relevant.
Short Notice Cancellation List
The short notice cancellation list is now very short as we are now able to book treatment appointments sooner. However, this means if CN/MC/HYG gets cancellations there have been no patients to call; so, we need to be asking more patients if they wish to be called should a SNC come available, even if their appointment is only 3-4 weeks away.
General admin
The FTR list was extremely long again this month with many courses of treatments, both hyg and exams, not TC’ed. Please try and remember to press that TC button if the patient isn’t coming back for treatment.
Don’t forget to send estimates for treatment courses.
Orange Bag Collection
We have now reduced our clinical waste collection to every 4 weeks instead of every 2 weeks (as it was pre Covid). With the reduction in PPE and no plastic trays, this will hopefully be sufficient. This reduces the waste disposal bill by a whopping £700.00 per year! So get squashing the air out of those bags and place in the outside bin as neatly as poss. (Bin bag Jenga 😂!!)
Air Flow in hyg surgery
The airflow needs to thoroughly dried before bagging in a pouch. You can remove the rubber seal and remove the plastic dome to dry if easier. If it is used later in the day, please leave, covered, to dry overnight. Also, after using, please rinse the patient goggles instead of just wiping as the powder gets everywhere.
Recruitment
We met a young lady yesterday who was looking for a training position. I have invited her over in the next few days to spend a couple of hours here, just to observe and see what she/we think.
I have also placed another advertisement on Indeed for a receptionist to cover Mondays and Tuesdays. We have several applicants already, so I’ll keep you posted.
Building Work
The building work on the upstairs flat should be starting in the next 2-3 weeks.
Exciting times for Arundel!!
Thank you for all your hard work and for making it such a nice place to work.
Mandy 😀